Limited Warranty

Every USA Premium Leather Furniture piece is built in Salt Lake City, Utah, from kiln-dried hardwood, coil spring suspension, and top-grain leather. We build them to last, and we stand behind that construction with the warranty terms below.

USA Premium Leather Furniture (“USA Leather”) warrants its upholstered furniture to the original retail purchaser, as set forth below, when purchased new from an authorized USA Leather dealer for use in a residential setting. This warranty is not transferable.

Coverage Periods

The following coverage periods begin on the date of delivery to the original retail purchaser:

Lifetime Limited Coverage

•       Hardwood structural frame components

•       Coil spring suspension system

2-Year Limited Coverage

•       Reclining mechanisms (metal mechanism components: links, hinges, cross-tubes, pivot rivets)

•       Sleeper, swivel, glider, and rocker mechanisms (metal components)

•       Power components: motors, transformers, hand controls, USB ports, junction boxes

1-Year Limited Coverage

•       Leather upholstery, against manufacturing defects only

•       Fiber and feather/down filling materials

•       Decorative hardware, leg finishes, casters

•       Cushion cores, against loss of foam resiliency only (not against normal softening, flattening, or conforming to user)

•       All other components not specified above

Definition of “Lifetime”

“Lifetime” means the period during which the original retail purchaser owns the product and the product remains in its original USA Leather upholstery, ending when any of the following occurs, whichever comes first:

(a) The product is recovered, reupholstered, or the original USA Leather upholstery is replaced, repaired, or substituted in whole or in part, whether by USA Leather, an authorized service provider, or any third party;

(b) The product is sold, gifted, donated, or otherwise transferred to any party other than the original retail purchaser;

(c) The product is moved out of the original delivery address into a commercial, rental, contract, hospitality, or other non-single-family residential setting;

(d) USA Leather determines, in its reasonable judgment based on physical or photographic inspection, that the original leather upholstery no longer performs its intended function as upholstery.

For purposes of this warranty, “original USA Leather upholstery” means the leather panels, cushions, and covers manufactured and applied by USA Leather as delivered to the original retail purchaser, without subsequent replacement, repair, recovering, or substitution.

How to File a Claim — All Claims Through the Original Selling Retailer

All warranty claims must be initiated through the authorized USA Leather dealer or retailer from whom the product was originally purchased. The original selling retailer holds the record of purchase, verifies the original purchaser, and serves as the claim intake channel for USA Leather.

The original retail purchaser should:

1.     Contact the original selling retailer within thirty (30) days of discovering the issue. Defects must be reported within thirty (30) days of the date the original retail purchaser first discovers, or reasonably should have discovered, the issue. Claims reported substantially later may be denied at USA Leather’s sole discretion.

2.     Provide the retailer with: original order or invoice information; date of delivery; clear photographs showing the full piece, the under-frame tag with model and lot number, the area of concern in context, and a close-up of the alleged defect; and a written description of the issue including when it first appeared and the conditions of use.

3.     Await written claim authorization. No repair work is authorized, and no repair costs will be reimbursed by USA Leather, until USA Leather issues a written claim authorization to the retailer.

The retailer will: verify the customer as the original purchaser, confirm the delivery address and date from retailer records, perform initial photographic triage, and submit qualifying claims to USA Leather for evaluation. USA Leather deals directly with the retailer, not with the end customer, on all warranty matters.

USA Leather reserves the right to inspect the product, in person or by photograph, prior to authorizing any repair or replacement.

Cost Responsibility

For claims authorized as covered under this warranty:

•       Within the first year of delivery: USA Leather will cover materials, labor, and shipping required for the authorized repair or replacement.

•       After the first year of delivery: For components covered beyond one year, USA Leather will cover materials only. The original retail purchaser is responsible for all labor, shipping, in-home service, and other costs of performing the authorized repair or replacement.

Remedy

USA Leather’s sole obligation under this warranty is, at USA Leather’s sole option, to (a) repair the defective component, (b) replace the defective component with a component of comparable specification, or (c) refund the original purchase price of the affected component. Replacement components may differ from the original due to variations in leather, material availability, and product evolution; reasonable substitution is at USA Leather’s discretion.

THE OBLIGATIONS OF USA LEATHER UNDER THIS WARRANTY SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE OF THE NON-CONFORMING PRODUCT.

What is NOT Covered

This warranty does not cover, and USA Leather disclaims any obligation for, the following:

Natural characteristics of leather, which are not defects:

Variations in color, grain, texture, and softness between hides and within a single hide; healed scars, insect bites, neck wrinkles, and growth marks; color migration to or from leather caused by clothing dyes, denim, or other materials; natural softening, stretching, and the formation of seat impressions and body indents with use; color changes due to light exposure over time.

Normal wear and tear, which is not a defect:

Softening, flattening, and compression of foam, fiber, and feather/down fillings (compression of up to one inch in the first year of use is normal); minor squeaks, sounds, or noise in mechanisms or springs; surface scuffs, scratches, and finish wear on leg finishes and decorative hardware; loosening that can be corrected by normal tightening of accessible fasteners.

Environmental damage:

Damage from direct or prolonged sunlight exposure; damage from proximity to heat sources, radiators, or fireplaces; damage from low humidity environments below 35% relative humidity, including leather drying, splitting, or cracking; damage from high humidity, mildew, or water exposure.

Use and care damage:

Damage from pets (claw marks, chewing, urine, oils); damage from body oils, perspiration, hair products, lotions, medications, or other transferred substances; damage from spills, including but not limited to food, beverages, ink, dye, paint, bodily fluids, and household chemicals; damage from improper cleaning, including use of cleaning products not approved in the USA Leather Care & Maintenance Guide; damage from any chemical treatment, protectant, or after-market product applied to the leather; damage from misuse, abuse, accident, or negligence; damage incurred during customer-arranged moving, storage, delivery, or installation; damage from use other than ordinary single-family residential use.

Cosmetic and dimensional matters:

Differences in color, grain, or texture between the floor sample or photograph and the delivered product; minor variations in dimension (up to ½ inch) from published specifications; differences between the original product and any replacement parts provided under this warranty, as leather and material inventories change over time.

Voiding events:

This warranty is void as to any product that has been (a) repaired, modified, or serviced by anyone other than USA Leather or a USA Leather-authorized service provider; (b) recovered or reupholstered in whole or in part; (c) used in any commercial, rental, contract, hospitality, or non-single-family residential setting; (d) acquired through any liquidation, going-out-of-business, “as-is,” or floor-sample sale; (e) acquired secondhand or through any party other than an authorized USA Leather dealer; (f) for which the customer cannot be verified as the original retail purchaser through the original selling retailer’s records.

Limitations

ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE (1) YEAR FROM THE DATE OF DELIVERY. IN NO EVENT SHALL USA LEATHER BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Authority

This Limited Warranty establishes the original retail purchaser’s exclusive remedies. No representative, dealer, retailer, employee, or agent of USA Leather has any authority to increase, alter, or extend the obligations or limitations of this warranty. Any amendment to this warranty is effective only when executed in writing by an authorized officer of USA Leather.

USA Premium Leather Furniture

Customer Service Department

879 South Gladiola Street

Salt Lake City, UT 84104

customerservice@usapremiumleatherfurniture.com

Last updated: June 2026